Refund policy

The Milestone Shop – Return & Refund Policy

Effective Date: July 21, 2026

At The Milestone Shop, we take pride in creating quality products to help you celebrate life’s special moments. Your satisfaction is important to us, and we strive to provide a fair and transparent return process.

Personalized & Custom Items

Because personalized and custom-made products are created specifically for you, all personalized sales are final.

We do not accept returns, exchanges, or cancellations for personalized items due to:

  • Incorrect size selected by the customer
  • Customer-provided spelling or personalization errors
  • Color or design preferences after production has begun
  • Change of mind

Please review your order carefully before completing your purchase.

Non-Personalized Items

Eligible non-personalized items may be returned within 14 days of delivery if they are:

  • Unused
  • Unworn (if applicable)
  • Unwashed
  • In their original packaging
  • In the same condition in which they were received

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging

If your claim is approved, we will replace the item or issue a refund, depending on the circumstances.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom products
  • Digital downloads
  • Gift cards
  • Clearance or final sale items
  • Items returned in used, damaged, or altered condition

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are only offered for items that arrive damaged, defective, or incorrect. If you need a different size, color, or design, a new order will need to be placed unless the error was ours.

Order Cancellations

Orders may be canceled only if production has not yet begun.

Once production starts, personalized orders cannot be canceled.

Contact Us

If you have any questions about your return or refund, please contact The Milestone Shop using the contact information listed on our website or marketplace storefront.

We appreciate your business and thank you for choosing The Milestone Shop.

Celebrate Life’s Journey